Business Processes Management

Several years ago we were faced with one of the most complicated cases in our experience. The client had a B2B healthcare CRM system which was reconfiguring to the needs of each client. At first it seemed like a very client-oriented approach but soon with new clients coming this solution turned into complete headache.
Related problems:

• In most of the cases new shells and interfaces had to be created for every client, of course this required lot of changes in the source code;
• It was necessary to support such a software system and modify it during the entire course of cooperation;
• Such a system required involvement of the whole development team, product launch team and support managers throughout every modification.

Together we made a decision to develop a custom business process engine based on the existing product.
In response to the challenge we took the following steps:

• Custom business process engine prototype development, including business processes setup module and forms editor for data entry.
• Architecture restructuring and application refactoring with the purpose of business process engine integration.
• Integration and testing of systems parts.
• Creation of deployment procedures and customization guide for application.

As a result of our collaboration we successfully reached the following results:

• Our client got rid of the necessity to support several projects simultaneously.
• Product adaptation on the client’s side takes place without participation of the development team.
• Project has become complete and more centralized, allowing the development team to put time and effort in developing new features instead of wasting time on project deployments and tuning ups.
• Compared to existing BPMN-oriented CRM-systems, such a hybrid approach helped to save speed of the existing business logic processing, providing an opportunity to modify the sequence of actions.

Technologies stack:
ASP.Net MVC, Microsofr SQL Server, IIS, REST, Angular 2+, TypeScript